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Concerns about a psychotherapist
Keeping the public safe

The Board's role is to ensure that psychotherapists are competent and fit to practise. To do this the Board:

  • receives notifications of health or competence concerns that may impact on a psychotherapists ability to practise safely or competently.

  • investigates complaints about psychotherapists where the conduct has not affected a health consumer or where the Health and Disability Commissioner has referred a complaint that affects a health consumer to the Council for appropriate action.

  • considers court convictions that may reflect adversely on a psychotherapists fitness to practise.

    The Board receives complaints about conduct or notifications about health or competence concerns from employers, other health professionals, health consumers or others or may take action where no complaint or competence notification has been made.

  • Health and Disability Comissioner

    The role of the Commissioner is to promote respect for and observance of the rights of health consumers and disability services consumers and to investigate any action that appears to be in breach of the Code of Health and Disability Services Consumers' Rights.

  • The Commissioner may investigate any health provider including the authority of a hospital and mangers of institutions as well as anyone who provides health services to the public.

  • The Commissioner receives complaints from health consumers or others on their behalf or may investigate on his or her own initiative.

    Please note that the Board does not have authority to investigate consumer complaints in the first instance.

    If you have a complaint about a psychotherapist, you should contact the Health and Disability Commissioner, which is the authority responsible for managing these complaints, on 0800 11 22 33. For more information on the HDC's work, visit the website www.hdc.org.nz

    Click here for information on the Code of Health and Disability Services Consumers' Rights: www.hdc.org.nz/the-act--code/the-code-of-rights

    After considering a complaint, the Health and Disability Commissioner may decide to refer the matter to the Psychotherapists Board for consideration. If this happens, the Board will promptly notify the complainant and psychotherapist involved, assess the complaint, and decide on a course of action to be taken.

    If you are not sure who you should direct your concern to and want advice, please contact the Psychotherapists Board of Aotearoa New Zealand by calling (04) 918 4727 or sending an email.

  • Flow Charts

    Click here to download the flow chart - Complaints process for client complaints

    Click here to download the flow chart - Complaints