The role of the Commissioner is to promote respect for and observance of the rights of health consumers and disability services consumers and to investigate any action that appears to be in breach of the Code of Health and Disability Services Consumers' Rights.The Commissioner may investigate any health provider including the authority of a hospital and mangers of institutions as well as anyone who provides health services to the public.The Commissioner receives complaints from health consumers or others on their behalf or may investigate on his or her own initiative.
Please note that the Board does not have authority to investigate consumer complaints in the first instance.
If you have a complaint about a psychotherapist, you should contact the Health and Disability Commissioner, which is the authority responsible for managing these complaints, on 0800 11 22 33. For more information on the HDC's work, visit the website www.hdc.org.nz
Click here for information on the Code of Health and Disability Services Consumers' Rights: www.hdc.org.nz/the-act--code/the-code-of-rights
After considering a complaint, the Health and Disability Commissioner may decide to refer the matter to the Psychotherapists Board for consideration. If this happens, the Board will promptly notify the complainant and psychotherapist involved, assess the complaint, and decide on a course of action to be taken.
If you are not sure who you should direct your concern to and want advice, please contact the Psychotherapists Board of Aotearoa New Zealand by calling (04) 918 4727 or sending an email.